Purchasing & Downloads
How do I purchase an eBook?
Simply add the desired eBook to your cart and proceed to checkout. We accept all major credit cards.
How will I receive my eBook after purchase?
After a successful payment, you will receive a download link on the order confirmation page. An email with the download link will also be sent to the address you provided.
What if I don't receive my download link?
Please check your spam or junk folder first. If it's not there, a typo might have occurred when entering your email. Contact our support team with your order number, and we'll resolve the issue promptly.
What formats are the eBooks in?
Our eBooks are primarily in Ebook & PDF format. This ensures compatibility across a wide range of devices, including computers, tablets, and smartphones.
Technical Questions & Troubleshooting
What devices can I read the eBooks on?
You can read our eBooks on any device that supports PDF files. This includes PCs, Macs, iPads, Android tablets, and most e-readers. We recommend using a dedicated PDF reader application for the best experience.
My download link isn't working. What should I do?
Download links are active for a limited time and number of clicks for security. If your link has expired, contact us with your order number, and we'll send you a new one.
Can I print the eBooks?
In most cases, yes. Our PDFs are designed to be printable for your convenience. However, please be aware that copyright laws protect the content.
I'm having trouble opening the file. Can you help?
First, ensure you have a PDF reader installed. We recommend Adobe Acrobat Reader (free) for desktop users. If you're still having issues, please let us know your device and the error message you're seeing, and our support team will assist you.
Returns & Refunds
What is your refund policy?
Due to the digital nature of our products, all sales are final. We do not offer refunds once the eBook has been downloaded. If you encounter a technical issue with the file that we cannot resolve, we will issue a refund on a case-by-case basis.
Content & Usage
Are the eBooks up-to-date?
We strive to offer the latest editions of veterinary texts. The publication date for each eBook is listed on its product page.
Can I request a specific eBook?
Yes! We are always looking to expand our library. If you need a book that is not listed on our site, please contact us with the title and author, and we'll do our best to make it available.
Can I print the eBooks?
In most cases, yes. Our PDFs are designed to be printable for your convenience. However, please be aware that copyright laws protect the content.
I'm having trouble opening the file. Can you help?
First, ensure you have a PDF reader installed. We recommend Adobe Acrobat Reader (free) for desktop users. If you're still having issues, please let us know your device and the error message you're seeing, and our support team will assist you.